Privacy Policy
Introduction
These Terms of Service (“Terms”) govern your use of the TrustedCitation website (trustedcitation.com) and services. By accessing our website or using our services, you agree to these Terms. If you do not agree, you must not use our website or services.
Information We Collect
Information you provide directly
When you submit a form, we collect your full name, work email address, and page URL. When you contact us via email, we collect your name, email address, and any information you include in your message.
Information collected automatically
When you visit our website, we may collect technical information such as your IP address, browser type and version, operating system, referring website, pages visited, time and date of visit, and time spent on pages. This information is collected through cookies and similar technologies, including Google Analytics.
How We Use Your Information
We use the information we collect to:
- Deliver the services you request, including content review, citation-readiness assessment, and related deliverables
- Communicate with you regarding analyses, project status, and deliverables
- Send occasional service-related or informational communications
- Process payments through Stripe
- Analyze website usage to improve site performance and usability
- Comply with legal and regulatory obligationsR
Customer data is not used to train AI models or shared for model training purposes.R
Email Communications
All marketing or informational emails include an unsubscribe option. You may opt out at any time by clicking the unsubscribe link or contacting us at hello@trustedcitation.com.
Opting out of non-essential communications does not affect service-related messages required to deliver active projects.
Cookies and Tracking
Our website uses Google Analytics to understand how visitors use the site. Google Analytics collects aggregated and pseudonymous usage data related to browsing behavior.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on at tools.google.com/dlpage/gaoptout.
We may also use essential cookies required for basic website functionality. We do not sell or share cookie data with third parties for advertising purposes.
Third-Party Services
We use third-party services to support our operations, including:
- Google Analytics for website usage analysis
- Stripe for payment processing
- Email service providers for communications
These providers have their own privacy policies governing how they handle data.
Payment information is processed directly by Stripe in accordance with PCI-DSS standards. We do not store credit card, debit card, or bank account information on our servers. For more details, see Stripe’s privacy policy at stripe.com/privacy.
Data Storage and Security
We store personal information using industry-standard security measures. Reasonable technical and organizational safeguards are in place to protect data against unauthorized access, loss, misuse, or alteration.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.
Upon request, we will delete personal information within a reasonable timeframe, unless retention is legally required.
Your Rights
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for email communications
- Request a copy of your data in a portable format
Requests can be made by contacting hello@trustedcitation.com. We aim to respond within 30 days.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If such information is identified, it will be deleted promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.